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(Automotive)senior service advis...

Ameria, Alexandria

(Automotive)senior service advisor engineer

Ameria, Alexandria
Posted 2 months ago
58Applicants for1 open position
  • 50Viewed
  • 6In Consideration
  • 34Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Enhances the organization's reputation by achieving and over achieving the targeted CSI (Customer Satisfaction indicator).
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
  • Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Job Requirements

Qualifications:

  • Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
  • Minimum 2-3 years of experience in the Automotive field is a must.
  • must to be Alexandria resident

Job-Specific Skills:

  • Excellent interpersonal communication skills
  • Excellent command of English Language
  • Problem-solving skills
  • Negotiation skills

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