E-commerce Customer Support Specialist
dejavu -
New Cairo, CairoPosted 2 months ago49Applicants for1 open position
- 49Viewed
- 3In Consideration
- 0Not Selected
Job Details
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Job Description
What You’ll responsible for:
- Answer inbound and conduct outbound calls promptly, providing accurate and satisfactory responses to customer queries and concerns.
- Collaborate with relevant teams to assist customers as needed.
- Manage Dejavu's online social media channels by handling direct messages on Facebook and Instagram.
- Monitor brand mentions in social media groups and respond appropriately if necessary.
- Understand and adhere to Dejavu's policies and procedures, utilizing available systems and tools to resolve customer issues.
Job Requirements
- Proficient in both spoken and written English and Arabic, with fast typing skills.
- Competent computer skills.
- Strong customer orientation.
- Excellent communication, listening, and interpersonal skills.
- Flexible and able to work effectively in a team.
- Self-confident with a professional behavior & attitude.
- Strong time management skills.
