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Quality Assurance Associate (Customer Service)

InstaShop
Katameya, Cairo
Posted 2 months ago
117Applicants for10 open positions
  • 101Viewed
  • 8In Consideration
  • 58Not Selected
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Job Details

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Job Description

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the Middle East market.

Primary Responsibilities

  • To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
  • Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
  • To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
  • To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
  • To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
  • To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
  • To provide support for the team on daily subtasks & projects as to identify your next area of growth

Job Requirements

Requirements 

  • Structured thinking & organizational skills
  • Be responsible & efficient
  • Self-motivated with demonstrated flexibility & adaptability in intense situations
  • Strong oral, written & verbal communication skills in English
  • Commercial awareness
  • Early graduate with a Business background
  • Basic knowledge of relevant IT systems

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