Service Desk Specialist
Tamweely -
Shubra, CairoPosted 2 years ago54Applicants for2 open positions
- 11Viewed
- 0In Consideration
- 5Not Selected
Job Details
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Job Description
- Perform help desk support for daily activities by ensuring timely and professional delivery of technical support for calls on network problems, laptops, core applications and related hardware peripherals.
- Document, track, report and prioritize requests according to established procedures.
- Proactively identify process improvement opportunities.
- Provide technical troubleshooting, determine type of request, diagnose, and provide solution or escalate complex problems to the appropriate team as required.
Job Requirements
- Excellent written and communication skills.
- Excellent interpersonal and documentation skills.
- Ability to conduct research into a wide range of computing issues as required.
- Keen attention to details.
- Excellent customer service orientation.
- Experience working in a team-oriented environment.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Linux OS Foundation is a must
- ITIL Foundation, MSCA or any related certifications would be preferred.
