Job Details
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Job Description
- Focuses on mapping and optimizing the customer journey, ensuring a seamless experience from initial contact to post-purchase.
- Conduct all survey detractors’ call backs, handling and reporting on trends and common issues and closing feedback loop.
- Ensuring satisfaction by closing feedback loop with all departments and raising a flag for all pending cases.
- Identify pain points and areas for improvement.
- Collaborate with other departments to enhance processes.
- Develop strategies for enhancing customer touchpoints.
- Implement and manage customer feedback mechanisms (surveys, focus groups, etc.).
- Analyze customer data to identify trends and insights.
- Providing daily, weekly & monthly reports on NPS calls and escalating any delays.
- Provide recommendations for service improvements.
- Work with other teams to ensure feedback is acted upon.
- Participate in individual and team training / meetings in order to ensure that knowledge is up to date
Job Requirements
- Bachelor’s Degree in Business Administration, or any related.
- Proficiency in Microsoft Office.
- From 1 to 3 years of Experience
- Initiative
- Developing creative solutions
- Attention to details
- Negotiation Skills
- Problem Solving
- Multitasking and time-management
- Cooperation
- Presenting
- Information Management
