Technical Support Specialist

Job Purpose:

Administrate and maintain the company's internal networks and all technical issues related to all users' computers.

Duties & Responsibilities:

System & Security
Set a backup plan for all users' data and all systems data regularly.
Search for the most updated releases to maintain up-to date software & data file security.
Participate in the implementation of new systems when required.
Monitor and report system performance for all internal clients.
Manage company's surveillance system monitoring and maintenance on a weekly basis.
IT Hardware
Manage IT hardware assets and accessories procurement upon request.
Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users' needs.
Customer Service
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Follow up with Employees to ensure issue has been resolved.
Run a preventive maintenance plan for all computer users.
Track and route problems, requests, and document resolutions in FAQs knowledgebase.
Educate employees on all company practices related to cyber security through the awareness sessions done.
quarterly or as agreed with Dept. Head.