Call Center Agent
Heliopolis, CairoPosted 10 months ago139Applicants for1 open position
- 9Viewed
- 0In Consideration
- 3Not Selected
Job Details
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Job Description
- Calling clients to discuss complaints and offer solutions to any problems they may be experiencing.
- Documenting all activities related to each complaint for easy reference in future conversations with the customer.
- Taking detailed notes during conversations with clients to ensure all important details are included in the case file.
- Following up with customers to ensure that they are satisfied with the resolution of their complaint.
- Resolving customer complaints quickly and efficiently with great attention to detail.
Job Requirements
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
