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Job Description
- Manage customer issues and resolution on a day-to-day basis in GCC through email / chat / phone calls
- Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally.
- Handle many requests & solve complaints with ease and confidence.
- Achieve Individual & Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics.
- Participate in developing new processes to gain efficiency & develop new products to enhance customer experience working cross-functional: partner with engineering & data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.
Job Requirements
- Work experience in Customer Service or Customer Experience industry
- Fluent English is a MUST
- You have great Computer, Office and Google suite skills or experience with other similar platforms
- You possess excellent troubleshooting and multi-tasking skills
- You are extremely organized and able to structure your day to achieve your targets.
- Exposure to Freshdesk, Freshchat, Ziwo, or similar
