Job Description

Key Responsibilities:

•              Provided the first tier of support and troubleshooting.

•              Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls

•              Follow up on the Implementation and Modification processes of the IT system

•              Advise, and train users on appropriate action and how to use different types of systems.

•              Responding on time to IT service issues and requests. 

•              Follow up with users daily to make sure their computer systems are functioning properly.

•              Acting as a vocal point between the users and the concerned teams internal the IT departments.

•              Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,

                VOIP IP Phones, and Networks.

•              Solid knowledge of remote applications (TeamViewer, Any Desk, etc.). 

•              knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE). 

•              Working in teamwork and Sharing knowledge with team colleagues