Customer Care Manager
Sheraton, Cairo
Customer Care Manager
Sheraton, CairoPosted 1 hour ago12Applicants for1 open position
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Job Details
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Job Description
- Leading the Customer Care staff.
- Resolving complex issues and inquiries.
- Constant follow up on customer’s pending issues up till accomplishment.
- Advice on any information the customer may need.
- Manage the communication channel between the customers and all departments to ensure customer requirements are fulfilled within the company policies and procedures.
- Develop customer care procedures, policies, and standards.
- Keep accurate records and document customer care actions and discussions.
- Analyse statistics and compile accurate reports.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
Job Requirements
- Minimum 10 years of relevant experience within real estate industry.
- Proficient in Microsoft Office Word and Excel.
- Experience managing and optimizing different communication channels, including voice and non-voice interactions.
- Excellent organizational skills.
- Ability to travel locally.
