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Customer Service Administrator

Lansheng Paper Company
Nasr City, Cairo
Posted 4 months ago
19Applicants for1 open position
  • 13Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support
  • Responsible for the management of the region of sales activities according to the instruction from the head
  • Present a weekly report on the status of the market in other county, sales plans
  • Achieve sales targets by visiting customer &place orders.
  • Develop and maintain a healthy customer’s database
  • Send a weekly report on the market situation in other provinces and sales plans
  • Achieving sales targets through customer visits and purchase orders.
  • Develop and maintain a good customer database
  • Negotiate prices or terms of sales agreements.
  • Preparing and submitting sales contracts to orders
  • Visit establishments to assess needs or promote product sales.
  • Maintain customer records using automated systems.
  • Answer customer questions about products, pricing, availability or credit terms
  • Negotiate prices, terms of sale or service agreements.
  • Preparing and submitting sales contracts to orders.
  • Visit establishments to assess needs or promote product sales.
  • Traveling outside Egypt to participate in exhibitions or business visits

Job Requirements

  • Fluent Speaker in English
  • Females Only
  • The ability to travel to another country
  • Ability to stay calm when customers are stressed or upset.
  • Negotiation skills
  • Ability to handle & solve problems
  • Max Age 28
  • High school diploma, general education degree, or equivalent.
  • Selling skills
  • Comfortable using computers.

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