E-Commerce Customer Service Spec...

Smartkoshk - Helmeyat Alzaytoun, Cairo

E-Commerce Customer Service Specialist

Smartkoshk - Helmeyat Alzaytoun, CairoPosted 23 days ago

28Applicants for4 open positions

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Answer all daily questions/inquiries received through social media (Facebook, Instagram, WhatsApp, email..etc).
Manage incoming and outgoing calls in a timely manner.
Follow up with customer’s orders/shipments to ensure they are delivered on time and help resolve and issues they might face.
Organize Return process and refund for customers wanting to return a order.
Place exchange orders for customers and effectively communicate them with our warehouse staff and follow up.
Place orders in our backend system for customers wanting to order through social media direct messages or even phone calls.

Ability to learn about products and services and describe/explain them to prospects.
Ability to multi-task, set priorities and manage time effectively.
Must be fluent in English.
Touch typing skill - Preferred.
Experience in the field of electronics (Geek) - Preferred.