Trainer ( Customer Service - Soft Skills - Sales )

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Develop highly participatory training material for each skill topic including but not limited to: Customer service, communication & personality traits, leadership & teamwork, time management, presentation skills, problem-solving & decision-making, business writing, and report writing. The trainer may prepare one or more of the training topics including power point presentation, handouts, trainee's manual, and trainer's manual.
• Organize and/or conduct training for all new hires especially in the operations department.
• Provide training to one or more of the participant target groups in one or more of the topics according to the training plan.
• Create engaging training course content (videos, quizzes, and activities).
• Set learning objectives for each workshop or training program.
• Follow up on the implementation of training recommendations.
• Customize tailored training material as needed.
• Provide recommendations for improving the training programs.
• Contribute to the operations training plan improvement.
• Research and implement modern educational methods (e.g. gamification)
• Keep the management and HR department updated with the status of training programs.

DELIVERABLES:

• Written report on results of each training, including pre-and post-test analysis, if applicable.
• Written report on results of quality visits
• Other deliverables if assigned by the technical lead, such as:

1. Trainee or trainer manuals
2. PowerPoint presentations and handouts
3. Pre and Post sheet.