Job Details
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Job Description
Role Overview:
We are looking for a motivated Sales Specialist to join our team in Dubai, focusing on managing and growing relationships with our existing merchants in the UAE market. The ideal candidate will have a strong background in account management with an emphasis on upselling and cross-selling, aiming to maximize merchant value and drive revenue growth.
Key Responsibilities:
Merchant Relationship Management:
- Serve as the primary point of contact for our existing merchants in the UAE market, ensuring high levels of customer satisfaction.
- Maintain regular communication with merchants to understand their evolving needs and provide relevant solutions.
- Build and nurture strong relationships with key decision-makers to ensure long-term partnerships.
Cross-Selling & Upselling:
- Identify opportunities to cross-sell complementary products or services to existing merchants.
- Analyze merchant needs and recommend upgrades or premium offerings to maximize merchant value and increase revenue.
- Develop personalized sales strategies to encourage merchants to explore additional product lines.
- Present product enhancements, new features, or higher-tier offerings to help merchants optimize their business operations.
- Foster long-term relationships with merchants by understanding their growth goals and aligning additional products/services that support those objectives.
- Collaborate with the marketing and product teams to develop promotional materials and campaigns that encourage cross-selling and upselling.
Sales Growth & Merchant Expansion:
- Meet and exceed revenue targets through strategic cross-sell and upsell initiatives.
- Track performance metrics related to upselling and cross-selling, adjusting strategies as needed to improve conversion rates.
Key Account Management:
- Act as a trusted advisor for merchants, guiding them on how to best utilize Paymob’s solutions to drive their business success.
- Proactively address any issues or challenges faced by merchants to ensure a smooth experience with Paymob's products and services.
- Work closely with internal teams to provide feedback on merchant needs and help shape future product developments.
Job Requirements
Requirements:
- 2-3 years of experience in account management, sales, or a related field.
- Fluent in English with excellent communication and presentation skills.
- Strong understanding of Paymob’s products and the fintech industry.
- Proven track record of managing client relationships and driving revenue growth through upselling and cross-selling.
- Ability to work in a fast-paced environment and adapt to changing market dynamics.
- Strong analytical skills with the ability to derive insights from data.
