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Job Description
- Responsible for the stability, security and availability of our Hosted infrastructure
- Installing, decommissioning, configuration and supporting our software tech stack (.NET and Oracle Databases)
- Covering physical infrastructure, hypervisors, operating systems and management software such as security, monitoring and automation tools
- Responsible for a range of system administration activities such as security patches, grant access and building servers.
- Collaborating with colleagues from your own team and around the business you’ll also take responsibility for investigating and coordinating the resolution of service issues
- Supporting on major incidents as well as identifying any areas for improvements to ultimately enhance our customer’s experience.
- Moving more to a more hybrid approach between on prem and cloud based services
Job Requirements
- Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
- Experience with Windows and Unix based operating systems.
- Solid knowledge of security as it relates to cloud based infrastructure
- Experience using automated monitoring tools
- Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
- Able to gather relevant information systematically to troubleshoot and resolve issues
- Ability to work in a team environment
- Good analytical, problem solving and decision making skills
- Good attention to detail, testing and documentation
- Knowledge of ITIL and industry best practices
- Strong virtualization experience using Hyper-V, VM Ware, Citrix Xen App and NetScaler.
- Strong oracle Database awareness.
- Proven ability to work in a cloud based or hosting environment .
- Proven track record with hosted desktop and published applications .
- Ability to maintain good working relationships with third party service providers and vendors .
- Strong oral and written communication skills .
- A degree in computer science or related areas is a must.
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