E Commerce Executive

Order Management:

• Process online orders from the company’s website/platform.
• Coordinate order picking, packing, and dispatch with the warehouse team.
• Monitor daily order fulfillment KPIs (on-time dispatch, accuracy, returns).
• Courier & Last-Mile Management:
• Arrange timely handover of parcels to courier partners.
• Track shipments, resolve delivery issues, and escalate to courier if needed.
• Negotiate and maintain service levels with courier companies.

Customer Support (Logistics side):

• Communicate with customers regarding order status, shipping updates, and delays.
• Handle return requests, exchanges, and refunds in line with company policy.
• Provide proactive solutions to improve customer delivery experience.

Systems & Reporting:

• Update order status in ERP/e-commerce systems.
• Generate daily/weekly reports on fulfillment, delivery times, and courier performance.
• Work with IT/operations to optimize order flow automation.

Process Improvement:

• Suggest improvements in packaging, delivery speed, and courier selection.
• Ensure alignment of logistics operations with overall customer experience goals.