Browse Jobs
For Employers
Post JobLog inGet Started

Customer Support Agent - English...

Intouch CX
Maadi, Cairo

Customer Support Agent - English Language

Maadi, CairoPosted 7 days ago
5Applicants for45 open positions
  • 1Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

    Note : If you are interested for above job description please share your CV on this WhatsApp number
     

Job Requirements

  • Experience as a Customer Support Specialist or similar CS role for 6 months
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Support Agent - English Languag...