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Job Description
- Collaborate with users to gather and analyse business requirements, identify opportunities for process improvement, and translate requirements into technical solutions.
- Design, configure, customise, and implement Dynamics 365 CE solutions to meet client needs, including but not limited to entity customisation, workflow automation, and integration with other systems.
- Develop and maintain technical documentation, including functional specifications, solution design documents, and test plans.
- Provide technical leadership and guidance to project teams, including developers, analysts, and stakeholders, throughout the project life cycle.
- Conduct user training sessions and provide ongoing support to ensure successful adoption of Dynamics 365 CE solutions.
- Stay current with industry trends, best practices, and new features of Dynamics 365 CE, and make recommendations for system enhancements and optimisations.
Job Requirements
- Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.
- Minimum of 5 years of hands-on experience with Microsoft Dynamics 365 Customer Engagement (CRM), including configuration, customization, and implementation.
- Strong understanding of Dynamics 365 CE modules, including Sales, Marketing, Customer Service, and Field Service.
- Proficiency in customization and development using Power Platform tools, including Power Apps, Power Automate, and Power BI.
- Experience with web technologies such as JavaScript, HTML, CSS, and RESTful APIs.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Microsoft certifications in Dynamics 365 CE are preferred.
