Customer Care Manager

Premier Services and Recruitment Overseas Riyadh ,Saudi Arabia

265
Applicants for
1 open position
40
Viewed
Experience Needed:
8 to 10 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
Gender:
Males Only
About the Job
  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. 
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Job Requirements
  • Gender: Male
  • Fluent written and spoken English
  • Minimum of 8 years customer care management knowledge and experience 
  • Bachelor degree or equivalent in communication, business management or marketing 
  • preferably and additional training in call center management and customer relationship management.
  • sound knowledge of contact center management, processes and operations.
  • sound knowledge of customer satisfaction management and NPS programs.
  • Excellent leadership skills 
About this Company

1990 Ahmed Shaheen established (Manpower License No. 1) as a Limited Liability Company (LLC) serving local work force needs. Soon after, Premier Recruitment (Manpower License No. 78) came to operation to cater for almost the entire Gulf and Overseas Market. Premier Recruitment... (More)

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