Customer Care Manager

Premier Services and Recruitment Overseas -
Riyadh, Saudi ArabiaPosted 5 years ago

324Applicants for1 open position

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We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Gender: Male
Fluent written and spoken English
Minimum of 8 years customer care management knowledge and experience
Bachelor degree or equivalent in communication, business management or marketing
preferably and additional training in call center management and customer relationship management.
sound knowledge of contact center management, processes and operations.
sound knowledge of customer satisfaction management and NPS programs.
Excellent leadership skills