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Job Description
- Install, configure, and maintain network services, equipment, and devices.
- Monitoring and Troubleshooting WAN connectivity to service providers, customers, and NTG cloud.
- Troubleshooting and solving complex technical issues in hardware, servers, software and network equipment related to network Routing, Switching, Security, VPN tunnels, Wireless, and Voice.
- Regularly review the health of the network and ensure it is operating optimally.
- Ensure no single point of failure; all failover plans be fully tested on regular schedule job requirements.
- Network protocols and network administration knowledge, network security.
- Administrate all Microsoft servers (AD, DC, ADC, DHCP ..)
- Mange nas storage (create luns, iscsi and monitor performance and space)
- Manage and administrate VMware environment
- Manage Veeam (create backup jobs, ensure backup, troubleshoot)
- Administrate Sophos (create rules, troubleshoot, monitor and review)
- Install and configure software and hardware
- Establishes, plans and implements the policies and procedures to support the operation of the Service Desk
- Develop and enhance guidelines to ensure all knowledge base documentation and troubleshooting procedures are current and accurate
- Ensure timely and appropriate escalation, communication and closure of incidents having business impact
- Measure and monitor Service Level Agreements
- Provide daily, weekly and monthly Service Level Reports
- Quality Call Monitoring of support personnel
- Monitor for availability, response times and problem trends
- Initiate the Problem Management process to review root cause analysis and drive continuous improvements by eliminating recurring incidents
- Drive timely communication and appropriate level of reporting for IT and Business Stakeholders
- Support and maintain effective relationships with business and 3rd party vendors
Job Requirements
- Good knowledge in ERP system (Microsoft Dynamics AX)
- Strong knowledge of systems and networking software, hardware, and networking protocols
- A proven track record of developing and implementing IT strategy and plans
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- 3-5 years of database, network administration, or system administration experience
- Ability to work independently with no supervision and to work under pressure and meet deadlines
- Can work as a member of a diverse team and learn complex systems quickly and effectively.
- CCNA , CCNP and MCSE is a must.
