Customer Support Specialist
Downtown, Cairo
Customer Support Specialist
Downtown, Cairoposted 1 hour ago10 open positions
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Job Description
- Serve as the first point of contact for customers, addressing inquiries and providing accurate information about products and services.
- Resolve customer issues efficiently and professionally, ensuring a positive experience at every interaction.
- Document and track customer interactions using internal systems to ensure accurate records and follow-up.
- Collaborate with team members and other departments to resolve complex customer concerns.
- Identify opportunities to enhance customer satisfaction and recommend process improvements.
- Maintain up-to-date knowledge of company offerings, policies, and procedures.
- Escalate unresolved issues to the appropriate channels in a timely manner.
- Meet or exceed individual and team performance targets related to customer satisfaction and response times.
- Participate in ongoing training sessions to stay current on updates and customer service best practices.
- Uphold company values and contribute to a positive, inclusive workplace culture.
Job Requirements
- 0-2 years of experience in a customer-facing or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced, office-based environment.
- Demonstrated commitment to delivering high-quality customer service.
- Proficiency in using computers and common office software.
- Strong organizational and time management skills.
- Ability to handle sensitive information with discretion.
- Willingness to work flexible hours, including evenings or weekends if required.
- Positive attitude and a collaborative team spirit.
