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Job Description
- Oversee daily operations of insurance department.
- Ensure compliance with all relevant regulations and industry standards.
- Manage and mentor operations team.
- Develop and implement operational policies and procedures.
- Monitor and analyze key performance indicators to identify areas for improvement.
- Coordinate with other departments to ensure seamless operations.
- Handle escalated customer issues and complaints.
- Manage relationships with external partners and vendors.
- Prepare and present operational reports to senior management.
- Implement process improvements to enhance efficiency and reduce costs.
- Maintain up-to-date knowledge of industry trends and regulatory changes.
- Develop training programs for staff development.
- Oversee policy administration and customer service functions.
- Ensure high levels of customer satisfaction.
- Manage budget and resource allocation for the department.
- Conduct regular audits to ensure compliance and operational efficiency.
- Develop and manage risk management strategies.
- Lead initiatives to improve data accuracy and integrity.
Job Requirements
- Bachelor's degree in Business, Finance, or any related field.
- Minimum of 5-7 years of experience in insurance operations is a must.
- Fluency in English is a must.
- Strong understanding of insurance processes and regulations.
- Proven leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Experience with process improvement methodologies.
- Strong organizational and multitasking skills.
- Attention to detail and high level of accuracy.
- Ability to handle confidential information with integrity.
- Customer-focused mindset.
- Experience in budget management and resource allocation.
- Knowledge of risk management principles.
- Ability to develop and implement training programs.
- Strong project management skills.
- Ability to adapt to changing industry trends.
- Commitment to continuous learning and professional development.