Installing and configuring computer hardware, operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking staff through a series of actions, either face-to-face, over the phone or remotely, to help set up systems or resolve issues.
Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.
Replacing parts as required.
Supporting the roll out of new applications.
Responding within agreed time limits to call-outs.