Social Media Specialist

Job Objective 

Social media specialists should have a solid understanding of how each social media channel works and how to optimize content so that it is engaging on those channels beside being able to moderate the audience on social media platforms and meet their needs.

Duties and responsibilities

• Optimize company pages within each platform to increase the visibility of company’s social content
• Moderate all user-generated content in line with the moderation policy for each community
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
• Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation)
• Manage the banned user process, and track and remove previously banned users
• Manage the E-commerce website data and update the stock in collaboration with sales and marketing team
• Produce reports on relevant moderation and analyze social media actions on a monthly basis
• Regularly feedback insights gained from community moderation into the Social Media team
• Monitor all industry and company information and news to anticipate potential issues.