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Call Center Agent

OPPO Egypt
Nasr City, Cairo
OPPO Egypt  logo

Call Center Agent

Nasr City, CairoPosted 25 days ago
102Applicants for3 open positions
  • 92Viewed
  • 25In Consideration
  • 47Not Selected

Job Details

Experience Needed:
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Job Description

  • Handle all incoming/outgoing calls of the call center.
  • Handle and solve all inquiries, requests and complaints received via all channels available (phone, E-mail , Live Chat .)
  • Communicate with other departments all relevant customer inquiries if applicable.
  • Provide proper information to customers with complete and comprehensive understanding of OPPO products and services.
  • Keep up-to-date with all the services and products provided by OPPO.
  • Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

Job Requirements

  • Bachelor Degree &Fresh graduate are welcomed.
  • Excellent English command & able to understand Arabic dialects differentiation (KSA, Jordan, Iraq, Syrian)
  • Experience in call center services off shores accounts (preferred).
  • Rotational Shifts- Rotational days off
  • Proficiency in Microsoft Office and a typing speed of over 50 words per minute.
  • Patience, strong sense of service and responsibility.
  • Resilience under work pressure and smooth adaption to customer schedule

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