Call Center Supervisor
Ulemt -
New Cairo, CairoPosted 2 years ago229Applicants for1 open position
- 90Viewed
- 16In Consideration
- 13Not Selected
Job Details
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Job Description
- Reporting to the Operations/Service Delivery Manager.
- The Supervisor has the key responsibility of managing all the coordinators and ensuring that all
- Assignments are assigned and delivered in a timely manner to ensure a 100% fill rate.
- Supervise all the coordinators to ensure smooth operations of the team and meet all internal and external goals and deadlines.
- Responsible for coordinating all data collection, analysis, and publishing results across the department and leadership team.
- Response, as appropriate, in writing to inquiries, complaints, or problems, and, with supervisory support, makes necessary adjustments to ensure appropriate service provision.
- Working closely with the WFM team to Manage the schedule Vs achieved and apply the necessary actions to the schedule to guarantee 95 % fulfillment and adherence to the schedule.
Job Requirements
- Bachelor’s degree.
- Must have at least 2 years of experience as a team leader / Supervisor in a call center customer service
- Knowledge of issues and terminology of the interpreter profession.
- Ability in coordinating and prioritizing the work activities of self and others.
- Knowledge of supervisory practices and principles.
- High proficiency in English language, vocabulary, and written and verbal communication.
- Establishing and maintaining effective working relationships.
– Working Days: Sunday to Thursday and 2 days off
– Gender: Males Only
