Collections with French
Genpact -
New Cairo, Cairo
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Job Description
The Accounts Receivable Europe organization oversees providing professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Disputes:
Hybrid from Office in New Cairo,
Monday - Friday
Working hours 8.30AM -4.30PM
- Perform AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
- Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
- Validates reasons for delinquency using appropriate sources of internal / external information.
- Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
- Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
- Prepare and process accounts reconciliation in communication with external / internal customers.
- Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
- Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
- Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
- Is the second voice collector within the team on escalated, aged items.
- Run existing reports on a daily, weekly, and monthly basis.
- Improve & maintain reports based on the I2C standards.
- Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
Job Requirements
- Full professional knowledge of Arabic, min. C1 ang good knowledge of FRENCH min.B2
- Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
- Ability to work under pressure in a dynamic environment.
- Microsoft Office proficiency, especially Excel.
- Cash collection skills, with detail orientation.
Preferred Qualifications
- Basic financial analysis skills
- Ability to be hardworking and to think “outside the box”.
- Interpersonal and teamwork skills.
- Verbal and written communication skills.
- Problem solving.
- Cultural awareness in a diverse and international environment.
