Sales Representative

Role Purpose: Achieve revenue targets through effectively promoting and selling DHL’s products and value-added services. Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.

Location: West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)

Key Activities:

• Represent DHL professionally and respond to customer needs in a courteous manner
• Build and maintain strong relationships with customers
• Work proactively to support teamwork, shuttle operations, and overall performance
• Deliver fast and professional service, recognizing the urgent nature of express shipments
• Follow DHL procedures, ISO standards, and safe working practices
• Maintain solid knowledge of DHL network, products, and services to provide accurate information
• Report recurring issues promptly for corrective action
• Accurately process shipments and ensure correct data entry for flawless airwaybills
• Promote and sell DHL’s value-added services and contribute to the Sales Lead program
• Suggest improvements to processes, systems, and services to enhance customer experience
• Work both independently and with the team to achieve goals and foster team spirit
• Ensure shipments, documents, and invoices are completed and recorded by end of shift
• Manage supplies, track cash sales, and submit daily cash summaries to Accounts