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Technical Support Agent - US Acc...

Flairstech - Maadi, Cairo

Technical Support Agent - US Account

Flairstech - Maadi, CairoPosted 22 days ago
50Applicants for5 open positions
  • 23Viewed
  • 0In Consideration
  • 1Not Selected

Job Details

Experience Needed:
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Job Description

Responsibilities:-

  • Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions
  • Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
  • Ensuring reviews are fully documented and actions are raised and fulfilled
  • Being involved in changes to the service operation tools, processes, and working practices  

Job Requirements

Requirements:-

  • Engineering Graduate.
  • Excellent communication
  • Fluent English
  • Flexible for rotational shifts

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