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Job Description
Caduceus Lane is looking for a passionate Account Managers at our office in Egypt – Hurghada who will partner with and ensure the long-term success of our key partners.
You will be responsible for developing long-term relationships with your assigned customer portfolio, and connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Job Responsibilities
- Operate as the lead point of contact for any matters specific to your key accounts/customers.
- Positively represent the company and influence discussions within relevant professional and trade organizations to shape the company image and well-differentiated competitive profile.
- Develop a trusted advisory relationship with key customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Assist with high severity requests or issue escalations as needed.
- Represent the company in a professional, credible, and trustworthy manner at all times.
- Implement relevant tactics to ensure that the company strategies and core business objectives are delivered.
- Prepare, conduct and report best practices, business updates, and account plans and understand the overall strategic and tactical requirements.
- Maintain a regular supply of relevant market intelligence, technical knowledge, and professional information relating to the company portfolio to support the key customer groups, using both internal and external information sources.
- Develop appropriate tactics to obtain a maximum commercial benefit for the company's service range.
Job Requirements
Required Qualifications
Candidate Background
- Experienced Account Manager with a minimum of 2 years of experience in account management, sales, and marketing.
- Ability to take an account management approach to manage the assigned account (s) business
- Ability to plan and manage the demands of a broad portfolio of services
- A proven track record in commercializing products or/and services.
- Ideally a university graduate, with possible further sales/marketing qualifications.
Basic Qualification
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
- Proven account management or other relevant experience
- Ability to work in virtual teams and Matrix environment
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Team orientation and the ability to work closely with cross-functional partners.
- A flexible "can do" attitude is needed to thrive in a fast-growing company.
- Demonstrated the ability to confidently interact with external experts
- Self-motivation, innovator, and drive to ensure success
- Self-accountability persuasiveness and competitiveness
- Experience in delivering client-focused solutions based on customer needs
- Foreign Passport is a plus.
- Excellent interpersonal, negotiation, and communication skills
- Excellent public speaker, with outstanding presentation skills
- Demonstrate professional and ethical behavior.
- Demonstrate role model behavior in line with the company's Leadership Attributes and Core Values.
Technical Qualifications
- Bachelor's degree, university graduate (pharmaceutical experience is an advantage)
- Fluency in the English language is a must
- IT literate with strong analytical skills
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