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Job Description
Job Description
Due to our incredible growth, we’re looking for Customer Service Advisors with French language skills ( Bilingual ) to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands.
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
Job Requirements
Candidate Profile
- French level B2 / English B1
- A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
- Ability to fluently communicate in the required language of support, both written and verbally.
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
- Basic computer navigation skills and PC Knowledge.
- Ability to work as a team member, as well as independently.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Able to rotate shifts, as needed.
- Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
- Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
