Associate Field Director

SOKNA is looking for a Associate Field Director. The ideal candidate is a people-person who strives to consistently produce quality work. S/he must have solid teamwork and coordination skills. S/he needs to be customer-oriented, reliable, punctual and highly presentable. If you have these great qualities, we want to meet you!

Responsibilities:

• Be our frontline representative, based in one of our partner hospitals to directly interface with families facing loss in a timely manner
• Plan, lead and execute funeral services on the ground on a daily basis with the support of a small team
• Communicate with the Account Executive to receive new service requests, collect instructions and report timely updates at various steps of the funeral
• Address customer needs with great attention to details and laser-focus on quality
• Build relationships with the staff at the hospital among other parties and eloquently communicate our company’s mission and core values
• Prepare all the tools and documents needed to meet the service requirements
• Fill forms, complete paperwork and write concise notes
• Handle payments and service accounting with relevant stakeholders