Skills And Tools:
- Conduct a daily session with the agents about the needed update.
- Follow up on the needed updates.
- Handle a number of solving texts.
- Create new ideas to improve the agent’s performance.
- Check an app, to solve the problems which the agents submitted on the app.
- Support the agent when he faces any problem.
- Implement the coaching sessions and the assessments for the low performers.
- Bachelor’s Degree
- Fluent in Italian and English is a must.
- Customer service experience in a call center setting.
- At least 6 months experience as an SME in Call center.
- Very Good Skills (Excel and PowerPoint).
- Very good communication skills.
- Very good problem-solving skills.
- Good coaching skills.
- Technical experience is a must.
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