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Subject Matter Expert -Italian and English Speaker

Majorel Egypt - Mandara, AlexandriaPosted 2 months ago
6Applicants for2 open positions
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Job Details

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Job Description

  • Conduct a daily session with the agents about the needed update.
  • Follow up on the needed updates.
  • Handle a number of solving texts.
  • Create new ideas to improve the agent’s performance. 
  • Check an app, to solve the problems which the agents submitted on the app. 
  • Support the agent when he faces any problem.
  • Implement the coaching sessions and the assessments for the low performers. 

Job Requirements

  • Bachelor’s Degree
  • Fluent in Italian and English is a must.
  • Customer service experience in a call center setting.
  • At least 6 months experience as an SME in Call center.
  • Very Good Skills (Excel and PowerPoint).
  • Very good communication skills.
  • Very good problem-solving skills.
  • Good coaching skills.
  • Technical experience is a must.

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