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Job Description
- Answer incoming calls and respond to customer’s emails.
- Manage and resolve customer complaints.
- Route calls to appropriate resources.
- Document all call information according to standard operating procedures.
- Complete call logs and reports.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Recognize, document, and alert the management team of trends in customer calls.
- Research required information using available resources.
- Other duties as assigned.
Job Requirements
- Bachelor's Degree.
- 1-3 years of experience in the same field.
- Excellent command of spoken English.
- Good communication skills.
- Should be fast and efficient.
- Have courteous demeanor.
