Emergency Hotline Doctor (Physic...
Job Details
Skills And Tools:
Job Description
1. Emergency Call Response (24/7):
o The team operates in three shifts: two doctors during the day (12-hour shifts) and
one doctor on the night shift, ensuring continuous 24/7 coverage.
o Receive emergency calls, gather essential patient information (including
identification documents and medical history), and assess the urgency of the
situation.
2. Patient Identification & Medical Review:
o Verify patient identification documents and medical records to ensure they meet
UNHCR SOPs for accurate patient identification and appropriate treatment.
o Review the medical history to determine the necessary level of care and ensure
that the patient's needs are met in alignment with project protocols.
3. Referral to Nearest Public Hospital:
o Direct patients to the nearest public hospital based on the urgency of their medical
condition to ensure life-saving interventions are provided as quickly as possible.
o Ensure that patients are admitted to appropriate healthcare facilities and receive
the necessary care in a timely manner.
4. Post-Emergency Referral to Follow-Up Team:
o After stabilizing the patient and ensuring they have received immediate medical
care, the doctor refers the patient to the SHC follow-up team for ongoing care.
o Ensure the follow-up team is notified of the patient’s situation and medical needs
for continued monitoring and treatment.
5. Documentation & Reporting:
o Maintain thorough records of emergency calls, patient assessments, and referrals
to ensure clear documentation of the patient’s journey through the project.
o Provide a report of all cases handled during their shift, including details on patient
referrals and any issues that arose during the emergency response.
6. Coordination with Other Teams:
o Work closely with the follow-up team to ensure a smooth transition of care after
emergency stabilization.
o Collaborate with the Medical Team Leader, Project Section Head, and the
Referral Focal Point Doctor to ensure that emergency response processes are
integrated with the larger project objectives.
Job Requirements
1. Education & Certification:
o Medical degree (MBBS or equivalent) and valid medical license.
o Certifications like BLS/ACLS (preferred).
2. Experience:
o 2-3 years in emergency medicine, triage, or critical care.
o Telemedicine or refugee healthcare experience (preferred).
3. Skills:
o Strong communication, critical thinking, and decision-making.
o Proficiency in patient identification, documentation, and EMR systems.
o Cultural sensitivity and teamwork.
4. Personal Attributes:
o Resilient, compassionate, adaptable, and committed to learning.
5. Technical Requirements:
o Computer literacy and familiarity with telemedicine tools (preferred).
6. Additional Requirements:
o Willingness to work 12-hour shifts, including nights and weekends.
o Adherence to UNHCR SOPs and ethical medical practices.
7. Desirable Qualifications:
o Public health/humanitarian experience, trauma care training, or
multilingual skills.
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