1. Emergency Call Response (24/7 Coverage)

• Operate within a 24/7 rotational system: 2 doctors per 12-hour day shifts, 1 doctor on night shifts.
• Answer emergency calls, collect critical patient data (ID, medical history), and evaluate urgency.

2. Patient Identification & Medical Review

• Verify patient identity and documentation in accordance with UNHCR SOPs.
• Review medical history to determine urgency and suitable medical intervention.

3. Hospital Referral & Admission

• Refer patients to the nearest public hospital according to the urgency and nature of the case.
• Ensure timely admission and initiation of life-saving care.

4. Post-Emergency Referral

• Once stabilized, refer the patient to the SHC follow-up team for continued monitoring and care.
• Communicate patient status and needs effectively to ensure seamless care transition.

5. Documentation & Reporting

• Document all emergency calls, assessments, and referrals accurately.
• Submit end-of-shift reports detailing patient cases, actions taken, and any operational challenges.

6. Team Coordination

• Collaborate with the Follow-Up Team, Medical Team Leader, Referral Focal Point Doctor, and Section Head.
• Ensure integration of emergency responses with overall project goals.