Bilingual French Customer Suppor...
Cairo, Egypt
Bilingual French Customer Support Agent
Cairo, Egyptposted 7 days ago1 open position
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Job Description
- Handle incoming calls, emails, chats, or messages from customers in a professional and timely manner.
- Provide accurate information regarding products, services, policies, and processes.
- Resolve customer complaints by identifying problems, troubleshooting, and providing effective solutions.
- Process orders, forms, applications, and requests.
- Maintain updated records of customer interactions, transactions, comments, and complaints.
- Escalate complex cases to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Collaborate with other team members to improve customer service processes.
- Meet performance targets, including response time, resolution rate, and customer satisfaction.
Job Requirements
- C1 level in French and B2 in English
- Grad
- Required English Level: C1 level in French and B2 in English
- Location: Maadi – Tech Park
- Transportation: Provided both ways (Door to door for girls after 9PM)
- Shifts: Rotational shifts 24/7 ..
- Interview Mode: Virtual
- Starting date: 5th Sep
