POSITION DESCRIPTION

This position serves as a dedicated Edtech expert supporting the administration of our Moodle Learning Management System (LMS) and ensure its optimal functionality. The ideal candidate will possess extensive technical expertise in Moodle, including plugin management and customization, and will provide essential support to both our educators and learners. If you are passionate about e-learning, technically skilled and adept at problem-solving, then we encourage you to apply.

RESPONSIBILITIES

• Develop and maintain a systematic approach to archive and reset courses ensuring the retention of course registrations, grades, session recordings, training completion, etc.
• Assist in the management of user roles and permissions
• Monitor and enforce policies, ensuring that Moodle usage aligns with established accessibility guidelines and security standards
• Handle course creation requests and configure class gradebooks and attendance activities.
• Offer prompt technical support for all and any Moodle-related inquiries
• Respond promptly to inquiries, follow up on emails, and address tickets from Amideast users, providing clear and helpful solutions to questions related to Moodle and other relevant systems
• Support capacity building initiatives for Amideast staff, ensuring their proficiency in using Moodle
• Prepare reports documenting materials and technical assistance provided
• Troubleshoot technical issues that may arise during the delivery of courses, ensuring a seamless learning experience for users
• Stay informed about the development paths and new versions of Moodle plugins, ensuring our LMS remains up-to-date and efficient

WORK ENVIRONMENT

The incumbent in this position will work in a professional environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone
• Other (Specify if any)

Up to 5% business travel may be needed.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.