Customer Service Clerk
6th of October, Giza
Customer Service Clerk
6th of October, Gizaposted 21 days ago56Applicants for1 open position
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Job Details
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Job Description
- Greet and assist customers in person, by phone, and via email, ensuring a positive and professional experience.
- Respond promptly to customer inquiries regarding automotive spare parts, product availability, and order status.
- Process customer orders, returns, and exchanges accurately using the company’s order management system.
- Coordinate with warehouse and logistics teams to track shipments and resolve delivery issues.
- Maintain up-to-date knowledge of the company’s product catalog, including new arrivals and promotions.
- Handle customer complaints and escalate complex issues to the appropriate department for resolution.
- Document customer interactions and transactions in the company’s CRM system.
- Support the sales team by providing product information and assisting with quotations.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Adhere to company policies, quality standards, and data privacy regulations in all customer interactions.
Job Requirements
- Bachelor’s degree or diploma in business administration, communications, or a related field.
- Up to 1 year of experience in a customer service, administrative, or retail environment.
- Excellent verbal and written communication skills in Arabic and English.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced office setting.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM or order management systems is a plus.
- Customer-oriented attitude with a problem-solving mindset.
- Ability to work effectively as part of a team.
- Willingness to learn about automotive spare parts and industry trends.
