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Technical Support Section Head

TEPCO S.A.E.
6th of October, Giza

Technical Support Section Head

6th of October, GizaPosted 2 months ago
154Applicants for1 open position
  • 13Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Take ownership of all the IT tech support activities & services 
  • Manage & administer IT help desk services 
  • Provide the first line of support for the end user for all running IT services 
  • Resolve end user issues, escalate problems that is out of the tech support scope and follow up till a solid state is reached
  • Dispatch issues, follow up incidents and make sure it’s resolved 
  • Evaluate the team, support them and lead them to success in projects and provided services 
  • In alignment with IT management develop KPI’s, measure performance, set bench marks and standards 
  • Develop policies and procedure that serve and align with the organizational trends
  • Develop the tech support section personal skills, develop training and development plans to upgrade and elevate the level of services provided by the section  
  • Being in the front line of support with end user act as a communication hub to all IT 

Job Requirements

  • Experienced in help desk support 
  • Experienced in helpdesk support applications, management, incident management and problem solving 
  • Experienced in team leading, coaching and staff directing 
  • Have a very god set of soft skills such as communication, negotiations and presentation 
  • Experienced in windows domain environment, MS office applications, desktop productivity, communication and collaboration applications 
  • Familiar with engineering software such CAD and SolidWorks 
  • Experienced in CCTV solutions, Passive network, desktops and laptops vendors, models and spec’s 
  • Familiar with endpoint management and security 
  • Familiar with multisite and remote support 
  • Familiar with enterprise IT environment that includes domain environment, policies, remote users, enterprise solutions

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JobsIT/Software DevelopmentTechnical Support Section Head