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IT Sites Support Manager

Majorel Egypt
Katameya, Cairo

IT Sites Support Manager

Katameya, CairoPosted 1 month ago
262Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

Main Responsibilities:

  • Manage on-site support activates across Majorel premises
  • Ensure on-site resources are properly allocated,
  • Ensuring that global strategy and technical standards are adhered and deployed locally .
  • Overseeing IT capabilities such as Capacity Management, Availability Management, Service Level Management and Performance Reporting.
  • Daily monitoring of on-site support tickets, KPIs, and make sure that tickets are escalated if needed. 
  • Ensure that Problem related to  tickets are delivered on time and fully addressed by the owner
  • Assist to improve complex processes by recommending solutions & escalate on site issues
  • Handle technical hardware issues with suppliers through Supply Chain team
  • Monitor assets life cycle and manage warehouse/inventory activities.
  • Closely working with the supply chain leaders to manage purchases of technological equipment & software & Provide a technical interface to ensure full understanding of company needs
  • Participate in the implementation of IT projects & solutions.
  • Identify and manage tasks, issues, risks, and action items
  • Using methodology values, principles, and practices to plan, manage, and deliver solutions.
  • Participate in the annual budget and ensure cost effectiveness
  • Ensure that the service is timely and accurate on daily basis
  • Following up on team progression & Conducting meetings & performance appraisals with the team to track performance..
  • Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
  • Ensure subordinates comply with the code of conduct and policies.
  • Working with Global and regional teams to ensure alignment and continuous cooperation.
  • Stay up to date on new trends, best practices and marketing initiative

Additional task can be assigned at any time.

Job Requirements

Main Requirements:

Educational Background:

  • Bachelor's degree in Computer Engineering or computer science or Information Technology  or equivalent
  • Technical Skills: : (knowledge, experiences, IT tools/software, languages)
  • Level Of English : Excellent Level
  • 7 years minimum experience in the same role or relevant experience
  • Strong technical troubleshooting skills
  • Strong technical background.

Soft Skills:

  • Leadership and management experience.
  • Outstanding communication verbal & written and presentation skills.
  • Proactive and problem-solving skills.
  • An ability to innovate, adapt and execute in a dynamic environment with clear management and leadership skills
  • Strong customer service knowledge.
  • Self-motivated

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