Browse Jobs
For Employers
Post JobLog inGet Started

Technical Account Manager

Softec Technologies
Maadi, Cairo

Technical Account Manager

Maadi, CairoPosted 2 months ago
22Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  1. To support customer for any issue
  2. Handling all the Customer training activities starting from building the schedule until collecting the feedbacks.
  3. Analyzing all the customer requirements and change requests.
  4. Installing the system at the customer promises and update with the new releases.
  5. Implement the SLA with the customer and assure meeting the response and resolution time.
  6. Generating change requests from the customers and increase the project revenue and profit.
  7. Improve his/her technical capabilities by learning the resolution of any technical challenges to allow him/her in handling any issues without interfering the technical team which leads to reduce the support team needed from the technical and quality team.
  8. Supporting the business development team and sales team in representing the systems to open new market and increase the customer base.
  9. Generating status reports/ letters for the project implementation and progress.
  10. Communicate with any subcontractor or third party to handle any issue related to the project.
  11. Communicate with the project manager and technical team to report and discuss any issue with the customer.
  12. Backbone of the technical team in front of the customer.
  13. Company representative in front of the customer.
  14. Customer primary point of contact for the project team and responsible for the communication and escalations follow-up with related stakeholders.
  15. Participate to the post-mortem analysis meeting.
  16. Maintaining reporting and updating for project LLC’s Lessons Learned Cards by end of release, sprint, module & project closure.

Job Requirements

  • Strategic Thinking
  • Leading & Managing Change
  • Communication & Listening
  • Development & Continual Learning
  • Professional Behavior & Attitude
  • Interpersonal Skills & Teamwork
  • Analytical thinking & Decision making
  • Planning & Organizing
  • Customer Orientation
  • Result Orientation
  • Business Sense
  • Domain knowledge
  • Customer Management
  • Risk Management
  • Strategic planning
  • People Management
  • Communication skills
  • Negotiation Skills
  • Analytical skills
  • Result oriented


Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportTechnical Account Manager