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Collection Officer

Heliopolis, Cairo

Collection Officer

Heliopolis, Cairo
Posted 1 month ago
119Applicants for1 open position
  • 112Viewed
  • 16In Consideration
  • 96Not Selected

Job Details

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Job Description

We are looking for a competent Collection Officer to contact clients and collect outstanding payments. You will conduct a balance between maintaining trustful relationships and ensuring timely payments.

Main Job Duties:

  • Monitoring accounts to identify overdue payments
  • Finding and contacting debtors to arrange debt payoffs
  • Keeping accurate records and reporting on collection activity
  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Coordinate with all parties inside and outside the organization to solve all kinds of customer’s problems
  • Find and contact clients to ask about their overdue payments
  • Revisit these calls from time to time to follow up the uncollected amounts
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Resolve all kinds of obstacles that cause a problem that prevents the customer to pay his / her overdue
  • Responsible to travel to field locations when needed to conduct collection audits, provide education, follow solving problems on field, conduct and coordinate with teams, and development of field personnel.
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status

Job Requirements

  • Bachelor's degree in Accounting , Finance or any other relevant field 
  • 3-4 years of experience in the accounting field specially in the same position.
  • Proven experience in the constructions field is an advantage.
  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Basic command of English language skills.
  • Analytical mindset
  • Details oriented
  • Hard worker and team player
  • Good communication, interpersonal and problem-solving skills
  • Able to handle multi-tasks & work under pressure
  • Good communication skills
  • Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.

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