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Tourism Manager -Mon Ami Travel

Thrawaat international i...
Maadi, Cairo

Tourism Manager -Mon Ami Travel

Maadi, CairoPosted 8 days ago
11Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Prepare an action plan from A to Z.
  • Managing and directing teamwork and ensuring the implementation of the work plan.
  • Distribute the work correctly to the teamwork.
  • Handle contracting with hotels.
  • Following up & updating hotel rates on online systems.
  • Complete research and/or training necessary to thoroughly understand the client's requirements for any tours in Egypt or other cities that may be assigned from time to another depending on the company strategy & requirements.
  • Handle holiday packages for groups and individuals.
  • Preparing quotations and itineraries.
  • Evaluating customer holidays, issuing appropriate feedback forms, and assuring client satisfaction.
  • Collect regular customer feedback, evaluate them, and take necessary actions if the services are not offered as per the expectations of the customers.
  • Handle any unexpected situation that might arise in such a manner that the goodwill of the services offered is maintained.
  • Take feedback from the customer and present it to individuals or the entire team direct.
  • Develop and adhere to a quality monitoring schedule for assigned tasks to the employees.
  • Develop tactics and action plans to drive schedule adherence. 
  • Conducts Client audits and calibrations to ensure accuracy.
  • Help maintain documentation on all agent tools, ensuring that all internal tools and processes are documented with current requirements.
  • Improve individual client feedback forms as needed and maintain accurate quality control activity records.
  • Develop and implement new plans when needed.
  • Prepare regular reports explaining and analyzing the work status quo and using market research information to guide decisions.

Job Requirements

  • 14+ years experience in tourism
  • Preferably a resident of Maadi, Cairo or nearby
  • The ability to work remotely
  • Excellent communications skills
  • Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)
  • Easily and quickly identify and resolve problems.
  • Ability to negotiate with suppliers for the best deals
  • Excellent communication and presentation capabilities
  • GCC Experience is a plus

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