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Job Description
We are a company working in the field of international shipping. We own trucks all over America
- Calling clients to discuss complaints and offer solutions to any problems they may be experiencing.
- Preparing reports summarizing complaint data for management review.
- Documenting all activities related to each complaint for easy reference in future conversations with the customer.
- Taking detailed notes during conversations with clients to ensure all important details are included in the case file.
- Coordinating with other departments such as human resources, accounting, and operations to ensure that a complaint is resolved satisfactorily.
- Following up with customers to ensure that they are satisfied with the resolution of their complaint.
- Resolving customer complaints quickly and efficiently with great attention to detail.
Job Requirements
- We need fluent English speakers to work with us in finding loads, making Dispatches.
- Residents of Cairo, Heliopolis, and Nasr City are preferred.
