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Senior technical support

Masria Digital Payment (...
10th of Ramadan City, Sharqia

Senior technical support

10th of Ramadan City, SharqiaPosted 2 months ago
61Applicants for2 open positions
  • 15Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

- Plan, implement, and maintain server, network, and storage infrastructure to support the organization's IT needs.
- Oversee the day-to-day administration and monitoring of IT systems, including troubleshooting and resolving issues.
- Develop and maintain standard operating procedures, policies, and documentation for IT systems.
- Evaluate and recommend new technologies, software, and hardware to improve IT efficiency and productivity.
- Develop and implement disaster recovery and business continuity plans to ensure critical IT systems and data are protected.
- Ensure IT systems comply with relevant security standards, regulations, and best practices.
- Collaborate with cross-functional teams to understand the organization's IT requirements and align IT solutions accordingly.
- Stay up to date with industry trends and technologies to recommend and implement improvements.

Job Requirements

- Bachelor’s degree in computer science, Information Technology, or a related field.
- Minimum 3 years of experience in a similar role.
- Extensive experience with server, network, and storage technologies (e.g., Windows Server, Linux, VMware, Cisco, NetApp)
- Proven expertise in managing and troubleshooting complex IT infrastructures.
- Strong problem-solving and analytical skills to identify and resolve technical issues.
- Excellent communication and interpersonal skills to interact with technical and non-technical stakeholders.
- Familiarity with IT security best practices and regulatory compliance requirements.
- Project management skills to lead and coordinate IT initiatives.

- adapting to work in rotation shifts.

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