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Guest Relations Executive (Spani...

OceanAir Travels
Cairo, Egypt

Guest Relations Executive (Spanish/English)

Full TimeRemotely during COVID-19
Cairo, EgyptPosted 1 month ago
19Applicants for2 open positions
  • 17Viewed
  • 1In Consideration
  • 15Not Selected

Job Details

Experience Needed:
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Job Description

  • Communicating with customers before the tour to update pick-up timings and tour details.
  • To stay connected with the customers during the tour, collect feedback and comments related to it.
  • To make follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
  • Analyze and resolve customer complaints, ensuring excellent service standards.
  • Respond to customer inquiries efficiently, maintaining 100% customer satisfaction.

Job Requirements

  • 1 year and above in a similar customer-oriented role.
  • Excellent communication skills in both Spanish and English.
  • Willingness to work in shifts.

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