Collection Manager
Souhoola -
Katameya, CairoPosted 3 years ago114Applicants for1 open position
- 77Viewed
- 0In Consideration
- 52Not Selected
Job Details
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Job Description
- Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
- Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
- Create and implement strategies to increase the number of successful collections on outstanding debt.
- Recruit, hire, train and evaluate staff members within the collections department to ensure that the staff members are available to handle the workload.
- Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
- Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
- Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
- Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits
- Preparing the target and collection commissions
Job Requirements
- Bachelor’s degree or equivalent work experience is required
- 8+ years’ related experience within a Collections Contact Centre environment
- Excellent organizational skills
- Excellent interpersonal skills and verbal and written communication
- Ability to direct and motivate others
- Ability to lead through vision and values
- Skill in focusing on desired results, prioritization, clarifying next steps, and delegating effectively to meet deadlines, and achieve desired results
- Strong working knowledge of external systems and PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
