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Job Description
- Responsible for providing excellent customer service. In addition to ensuring customer satisfaction.
- Responsible for responding to clients’ inquiries promptly and professionally following company’s policies and procedures.
- Explore opportunities to deliver added value to the clients.
- Responsible for preparing and updating the daily report.
- Responsible for handling and following up with customers’ complaints and requests promptly.
- Communicate with the clients regarding any events, and campaigns.
- Perform any other duties as assigned.
Job Requirements
- Real Estate experience is a must
- Fluent in English “written and spoken”.
- 1-3 years of experience in client relations within a relevant industry.
- Knowledge about customer satisfaction and retention.
- Excellent communication and presentation skills.
- Active listening with professional problem-solving skills.
- Be familiar with CRM systems and practices.
- Multitasker and effective time management skills.
