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Job Description
- Perform routine system maintenance tasks, such as updates, patches, and backups.
- Troubleshoot and resolve hardware and software issues.
- Provide technical support to end-users, addressing hardware and software problems.
- Assist users with setting up and configuring their devices and software applications.
- Assist in managing and maintaining servers, both physical and virtual.
- Ensure server uptime, performance, and security.
- Configure and troubleshoot server applications and services.
- Help deploy and maintain software applications across the organization.
- Assist in implementing and enforcing security measures to protect data and systems.
- Monitor security logs and respond to security incidents as needed.
- Maintain detailed documentation of system configurations, procedures, and troubleshooting steps.
- Collaborate with other IT teams to implement and improve IT policies and procedures.
- Communicate effectively with colleagues and end-users to understand their IT needs.
- Ensure that the organization complies with relevant IT regulations and policies.
Job Requirements
- BS or BA degree in computer science, Computer Engineer or related field is preferred.
- Preferred Microsoft certificates ) Microsoft Exchange Server –MCSA)
- Strong organizational, presentation, written and verbal skills.
- Interpersonal skills: such as communication skills, active listening, and customer-care.
- Ability to switch-task and adapt to changes quickly.
- Basic troubleshooting and problem-solving abilities
- 3+ years of relevant experience/working in a similar role
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